NPS measures customer loyalty and is an increasingly popular metric to assess contact center performance. What then are the top customer service expectations and can you change your processes to address them?

In this white paper, you will learn about the secrets to NPS success, specifically: 

  1. The behavior agents need to display to meet customer expectations.
  2. The link between communication and high NPS scores.
  3. How you can hire, train, and coach to achieve higher NPS scores.

Download FREE White Paper