We are in need of a Training Delivery Lead who will spearhead the implementation and delivery of training projects with Future Perfect clients. The ideal candidate will have extensive corporate training experience as well as a working background in project management, dealing with cross-functional/remote teams.
The Employee’s duties include, but are not limited to, the following:
Deliver high quality training that meets or exceeds client expectations
Be able to deliver agent level training with excellent results
Develop the capability to deliver TTT/ coach training effectively
Plan and implement effective projects with attention to detail and effective contingency planning
Manage the quality, timelines and personnel to achieve project milestones and deliverables
Be accredited in all areas of BUPLAS
Be able to deliver BUPLAS training to new clients
Be able to assist in the development BUPLAS infrastructure products
Graduate of a 4-year university degree, preferably related to Communication or Business Management
Extensive experience with training delivery in both virtual, face-to-face, and blended modes, needs analysis, and course evaluation
Experience with English language and cross-cultural awareness training
Flexibility with schedules, including night shift, and travel to client sites for training and consultancy activities
Able to travel to client sites when needed for onsite consultancy work and training delivery
Very good communication and negotiation skills
Preferably with project management experience, working with cross-functional teams in the BPO or training industry
Opportunities for professional development in area of Language and Linguistics.
Flexible work hours
We are innovative, proactive and rigorous in our work, and put a high value on teamwork. A successful candidate would be motivated to learn for advancement and committed to their highest quality in their work.