Resources
COACHING CASE STUDY
One of the largest BPO service provider in the Philippines leverages coaching in communication to exceed Net Promoter Score.
TRAINING CASE STUDY
A major Australian bank with operational hubs in Philippines, India and China implements adaptable culture and communications training course to meet customer demands across businesses & geographies.
RECRUITMENT CASE STUDY
A global BPO service provider recruits superior communicators using BUPLAS.
The 3 Secrets to NPS Success
Revealing the communication skills successful contact centers target for customer loyalty.
How to Recruit the Perfect Agent
Enhance your recruitment process by avoiding the common pitfalls of communication assessment.
Breaking the CSAT Ceiling
How better coaching in communication can raise performance and have a sustainable impact on contact center KPIs.
An initial investigation of English needs in the BPO industry
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Download FREE Research Article
An Analysis of Web-Chat in an Outsourced Customer Service Account in the Philippines
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Download FREE Research Article
Dealing with angry western customers in asian call centres a cultural divide
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Download FREE Research Article
LSP performance in Asian call centres: strong and weak definitions
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Download FREE Research Article
Asian Call Centre ESP Curriculum and Assessment Development
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Download FREE Research Article
Understanding Each Other – Strategies for Accomodation in a Virtual Business Team Project in China
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Download FREE Research Article