What’s New

Dr. Jane Lockwood, Co-Founder of Future Perfect, Launches Professional Website

Future Perfect Visits Virlanie Foundation during Christmas

Resources

Assessment of Business and Professional Language for Specific Purposes

"First, we must ask the question about how we ensure that LSP assessment development is context sensitive and to what degree. How does the assessment meet the changing needs within the requirements of the industry, worksite, or educational institution? Conventional practice in LSP testing is that the assessments themselves are carried out by applied-linguistic experts suitably trained as language assessors. However, workplaces are challenging this practice. Why can quality-assurance personnel in banks not assess communication skills? What are the issues in training such personnel to carry out LSP assessments? "-Dr. Jane Lockwood In this research article written by Dr. Jane [...]

Consulting Assessment in the BPO Industry in the Philippines

" Tests of business English do exist. Large testing organizations such as Cambridge ESOL (UK) and Educational Testing Service (USA) has produced a selection of business English tests (e.g. BULATS, BEC, TOEIC), claiming that they can be used within workplace to meet their needs. But can they? These 'business English' skills tests appeal to a broad section of the working population world-wide as they are offered by large well-known and respected examinations and bodies and provide useful certification for entry into various workplaces... However, such large-scale tests have been found to be ineffective in meeting the particular business requirements for [...]

Are We Getting the Right People for the Job?

A Study of English Language Recruitment Assessment Practices in the Business Process Sector: India and the Philippines In this research article written by Dr. Jane Lockwood, you will learn how call centers carry out English language recruitment assessments and find out: What makes an English language assessment effective and worthy of investment What the common poor practices are in assessing employees' communication skills Practical suggestions how to improve recruitment measures Click on the image below to start your download of "Are We Getting the Right People for the Job" Research Article.

Virtual Team Management

Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Click on the image below to start your download of "Virtual Team Management" Research Article.

Training the Call Centre Communications Trainers

Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Click on the image below to start your download of "Training the Call Center Communication Trainers" Research Article.

Language and Testing Asia

Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Click on the image below to start your download of "Language and Testing Asia" Research Article.