Language and communication assessments are par for the course for most onshore and offshore contact centers. However, in a highly competitive industry that is constantly seeking talent, the traditional assessments used for communication screening carry two enormous risks:
- Excluding the best talent
- Selecting poor communicators
In this white paper, you will learn:
- How misconceptions about communication assessments can produce unreliable results.
- What actionable steps you can take to improve your hiring process.