Language and communication assessments are par for the course for most onshore and offshore contact centers. However, in a highly competitive industry that is constantly seeking talent, the traditional assessments used for communication screening carry two enormous risks:

  • Excluding the best talent
  • Selecting poor communicators

In this white paper, you will learn:

  1. How misconceptions about communication assessments can produce unreliable results.
  2. What actionable steps you can take to improve your hiring process.

Download FREE White Paper