On average, a manager spends 93 days coaching each year. This is a huge resource of time, from both the coach and the agents. The ROI on the investment is often negligible, which raises the question: are we really getting the most out of this high impact development tool? And if not, why not?

In this white paper, you will learn:

  1. The top 3 causes of communication breakdown.
  2. How to  coach for communication, specifically for call center success.
  3. How BUPLAS Coaching vs. standard coaching can yield better KPI results.

Download FREE White Paper