On average, a manager spends 93 days coaching each year. This is a huge resource of time, from both the coach and the agents. The ROI on the investment is often negligible, which raises the question: are we really getting the most out of this high impact development tool? And if not, why not?
In this white paper, you will learn:
- The top 3 causes of communication breakdown.
- How to coach for communication, specifically for call center success.
- How BUPLAS Coaching vs. standard coaching can yield better KPI results.