BUPLAS communication assessments are specifically designed for workplace communication
BUPLAS Voice Assessment
The BUPLAS Voice Assessment measures the spoken skills that matter. Taking less than 10-minutes, it can be carried out face-to-face or over the phone by your employees, or outsourced to us.
Interviewing candidates, instead of using an automated assessment, tests crucial skills that are often missed, meaning you can be confident that you are making the right decisions.
BUPLAS Writing Assessment
The BUPLAS Writing assessment is a 30-minute exam that tests the skills your company needs for written customer interactions.
Our assessments use scenarios that are relevant to your company’s line of business, and are hosted on QUARTO, ensuring that the process is seamless and efficient.
BUPLAS Chat Assessment
The BUPLAS Chat assessment allows you to select the best candidates to handle chat interactions with your customers.
The 30-minute assessment, hosted online, tests the key skills required for successful chats, including chat management, issue identification and building rapport.
We use scenarios that are relevant to your company needs, and ensure your employees score the chat assessments reliably.
BUPLAS Screen Test
Filter out lower level applicants early in the process through the BUPLAS Screen Test.
Through the 3 part online test, instantly measure your applicants’ grammar, vocabulary, and listening skils. Immediate results means you can move the candidates through the selectment process with ease.
With the BUPLAS Screen Test, recruitment is more efficient and time-saving.
What makes BUPLAS different?
BUPLAS is more effective than other automated tests.
Measures Proficiency and Performance
Measures discourse, interactive skills, pronunciation, and language accuracy and range which correlate with customer KPIs such as CSAT & NPS
Tests language use in context
Human driven assessment that can fully adapt to candidate’s skill level
Two-way communication assessment measuring all aspects of communication
Focused on Global Comprehensibility
Can distinguish between borderline and top quality applicants
Knowledge Transfer model– reducing dependency on external provider for assessment delivery
Feedback is both Summative and Formative
Developed for Contact Centers
Measures some aspects of proficiency
Measures sentence mastery, vocabulary, fluency & pronunciation which don’t correlate with customer KPIs
Tests language without a context
Automated assessment using scripted questions
One-way communication assessment measuring pronunciation & fluency
Focused on error counting
Struggle to differentiate weak and top quality applicants
No knowledge transfer- dependent on external provider
Feedback is summative only
Designed for general English use
BUPLAS assesses skills that are critical to achieving success in customer interactions
Grammar & Vocabulary
Analysis of over 100 calls at a leading global contact center showed that agents who exhibited benchmark skills in discourse or interactive were also those who achieved at least 25% higher NPS (Net Promoter Score) than their colleagues.
BUPLAS provides alignment and consistency when used across your organization
Assess and identify top performers and place them in the right account.
Transform people with tailored culture and communication training.
Exceed KPIs through targeted coaching & quality scorecards
Track & analyze performance across all departments with ease.