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About Ben Cook

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So far Ben Cook has created 26 blog entries.

An initial investigation of English needs in the BPO industry

By | January 19th, 2018|Categories: Research Articles|

Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place [...]

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An Analysis of Web-Chat in an Outsourced Customer Service Account in the Philippines

By | January 16th, 2018|Categories: Research Articles|

Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place [...]

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Dealing with angry western customers in asian call centres a cultural divide

By | January 15th, 2018|Categories: Research Articles|

Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place [...]

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LSP performance in Asian call centres: strong and weak definitions

By | January 15th, 2018|Categories: Research Articles|

Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place [...]

Comments Off on LSP performance in Asian call centres: strong and weak definitions
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