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So far Ben Cook has created 26 blog entries.

​Developing an English for Specific Purpose Curriculum for Asian Call Centres: How Theory Can Inform Practice

By | January 15th, 2018|Categories: Research Articles|

Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place [...]

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3 USEFUL TIPS FOR TESTING COMMUNICATION

By | January 11th, 2018|Categories: BUPLAS Blog|

Customers demand excellent communication skills. Call centers need to hire effective communicators. These are two critical conditions that on shore or offshore contact centers require [...]

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