TITLE

Team Lead – Language Assessments

DEPARTMENT

Service Delivery

REPORTS TO

Team Manager

Future Perfect’s global management team is looking for a team lead to manage its expanding team of language assessors.  The role of this team leader is to manage the assessment handling, quality, and performance reporting of the team as it conducts assessment service for FP’s global clients. The team consists of people located in India (Hyderabad/Bangalore) and Philippines (Manila).

Key Responsibilities:

The Employee’s duties include, but are not limited to, the following:

  • Manage team workload on a flexible basis to ensure that client needs are processed, including shift schedules and planned overtime for the team.

  • Daily liaison with clients by face to face and phone to plan needs

  • Conduct assessments after certification

  • Ensure that team calibration is carried out regularly and documented

  • Produce monthly reports for clients and analyses of performance

  • Oversee Language Assessment team located in India and Philippines

QUALIFICATIONS:

  • Minimum 2 years of experience in managing teams/individuals to ensure smooth team operations on a day-to-day basis and effective collaboration

  • Experience in corporate environment and/or contact center language testing, managing virtual team an advantage

  • Background in Education, English, Humanities, Psychology, or any related field

  • Excellent communication skills in both spoken and written English

  • In-depth knowledge of performance metrics

  • Strong leadership and decision making skills

  • Knowledgeable in MS Office applications – Word, Excel, PowerPoint and Outlook

  • Able to work proactively, flexibly and effectively in a fast-paced and multicultural environment, with minimal supervision

  • Able to work full-time (at client site), 5 days per week, which may include Saturdays

  • Able to be assigned in Bannerghatta Main Road, Bangalore, India

Benefits:

  • Opportunities for professional development in area of Language and Linguistics.

  • Comprehensive health insurance

Values:

We are innovative, proactive and rigorous in our work, and put a high value on teamwork. A successful candidate would be motivated to learn for advancement and committed to their highest quality in their work.

To apply, please complete the form below and attach your resume: